Delivery information

United Kingdom

UK - £6.99 | 1- 3 days Fully tracked | Free shipping on orders over £250.

Europe

All EU order sent delivery duty and taxes paid by Camomile london, no extra charges after checkout. We cannot deliver to PO box addresses (postal box) due to a signature being required upon delivery.

Standard track post €11 | |5-10 working days from date of despatch. Please note that it is the responsibility of the customer to track the parcel. If you do not receive tracking information from camomile london with in 2 working days of placing your order please notify customer services who will be happy to help provide you with the full information.

DHL Express tracked delivery - €19 | 2 - 4 working days from date of despatch

Orders destined for the European Union are dispatched on a DDP (delivery duty paid) basis, which means you won’t need to pay additional charges at the checkout or point of delivery as all relevant taxes and duty are included in the final price. Your order will be fulfilled by our international cross boarder partner Global-e.

Rest of the World:

If you select a shipping destination outside of the UK, then your order will be fulfilled by our international cross boarder partner Global-e . All tax and duties on orders over your countries customs threshold will be communicated at checkout and you will have the option to either pay the additional charges when placing the order, or at point of delivery.

We can not deliver to PO box addresses (postal box) due to a signature being required upon delivery.

Standard track post | 5-15 working days from date of despatch. Express tracked delivery (DHL) | 2 - 4 working days from date of despatch.

We advise selecting Express shipping for high value orders as it offers a quicker and secure trackable delivery, with signature proof of delivery. Standard track travels via postal service without signed for proof of delivery.

Canada - Standard track post C$15 | DHL Express tracked delivery C$22.

USA - Standard track post $15 | DHL Express tracked delivery $22.

South Korea - Standard track post 20,000 KRW - Free standard track post on orders over 360,000 KRW / DHL Express track delivery 33,000 KRW

Rest of the World - For the following markets the shipping price will be calculated at checkout. Where possible we will provide the choice of Standard track post or DHL Express service £25.

Who are Global-e?

Global-e are our cross boarder partners and facilitate the sale of camomile.london products to direct customers outside of the UK.

It is Global-e that receives the orders placed outside of the United Kingdom and processes the payments making them the exporter of record. The orders are then packed by our Camomile team and dispatches via Global-e approved carriers. All orders outside of the UK are subject to Global-e’s General Terms and Conditions of Sale.

Global-e will be responsible for the following activities: Displaying the prices in the Customer’s local currency; Selling products marketed by Camomile.london via websites: www.camomile.london

How quickly will my order be shipped?

Our dedicated warehouse team aim to dispatch your orders within 2 working days. Orders are dispatched Monday to Friday, excluding Public Holidays.

We can not deliver to PO box addresses (postal box) due to a signature being required upon delivery. Please ensure the address provided is a residential or commercial property with persons present to sign for the delivery.

Estimated delivery times will be provided at checkout, please see our time guide:

UK | 2-3 working days

Europe | Standard tracked post 5-10 working days | Express DHL delivery 2 - 4 working days.

International | Standard tracked post 7 - 15 working days (please note during busy postal times transit time can be up to 20 working days) | Express DHL 3 - 5 working days.

Saturdays, Sundays and UK Bank Holidays are NOT classed as working days.

How can i track my order?

If your shipping address is within the UK then you will be able to track your order via the DHL or DPD tracking number provide on the shipping confirmation email.

For international orders please follow the link to the Global E order tracking portal

If you did not receive an email with tracking information with in 2 working days of placing your order please contact customerservices@camomile.uk.com and they will provide you with a tracking link.

Once an order is dispatched the responsibility for tracking the order and ensure availability for delivery lies with the customer not camomile london.

Camomile london cannot accept any liability for any delivery instructions which you give to the delivery company. If, for example, you ask the delivery company to leave your order in a different location, or safe place (e.g. in a shed or garage, or with a neighbour), we cannot accept responsibility if you fail to receive the order or if it is damaged after delivery.

When shipping with Standard tracked Camomile london cannot accept any liability for orders not collected form pick up shops. If the customer fails to collect their parcel from the selected Pick up shop and the parcel is returned to Camomile, the customer will be responsible for the cost associated with Camomile london having to retrieve the parcel. Any eligible refunds will be made minus original shipping costs, plus handling fee.

Can i amend or cancel my order?

Unfortunately it is not always possible to amend an order once it has been placed. If you wish to cancel or amend your order please contact customerservices@camomile.uk.com with in one hour of placing the order. If the team have not dispatched the order we will endeavour to make the requested changes.

For International orders placed via our cross-boarder partners Globel-e we are unable to make amendments. The order will be canceled and we will ask that you place a new order.

If your order has already been dispatched then we will be unable to cancel or make any amendments and we request that you follow the return instructions on our Returns page

Returns & Exchanges

Please see our returns section for more information.